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We have not added a sourced clinic description yet. Location, providers, reviews, and pricing are shown only where data exists.
This combines ratings for the clinic and its listed providers, weighted by rating count.
Selected reviews
I wanted to leave a very positive review for Jose Armas who is responsible for who is responsible for the SMP procedure at Dr Epstein's office. Truth be told, I was somewhat underwhelmed with the hair transplant performed by Dr Epstein and while there was noticeable changes a year after the procedure, I found the to be fairly disappointing. However I was extremely impressed with the services of Jose Armas who enabled me to achieve the results I was looking for with SMP. In addition to being a very likeable and friendly individual, he seemed as determined as me to obtain the look I was hoping for. He was sympathetic to my disappointment with my hair transplant and ensured that every effort was made to get to the look I was initially hoping for. I would absolutely and strongly recommend seeing Jose for any SMP procedures you are looking for.
Dr. Epstein is truly a remarkable professional! In 2019, I made a regrettable choice by opting for a 1600 FUE hairline procedure in Los Angeles. Although I didn't require that many grafts, I was enticed by the reputation of this particular clinic and the persuasive skills of the so-called "Dr." Unfortunately, approximately 90% of the transplanted hairs ended up damaged, sticking out unnaturally, or resembling plugs. This experience, which occurred when I was just 23 years old, was absolutely devastating. Throughout my recovery, I voiced my concerns to the clinic, expressing that the follicles were not healing properly or appearing as they should. However, they dismissed my worries as normal. After a year, I returned for a follow-up appointment, only to be told by the doctor that everything looked "great." Determined to fix this situation, I went on a search for another hair transplant surgeon who could assist me in fixing the botched procedure. I consulted with over 10 different surgeons, and unfortunately, their discouraging responses all revolved around the likelihood of white dot scars being left behind. Fortunately, I came across Dr. Epstein, who not only provided me with invaluable information but also empathized with the challenges I had faced. I ultimately decided to undergo a hairline excision under his care, and it turned out to be the best decision I could have made. The procedure left me with minimal scarring. I am writing this review to raise awareness about the existence of highly unethical doctors who prey on vulnerable individuals. However, I also want to emphasize that there are exceptional professionals like Dr. Epstein who possess the expertise to perform hair transplants and repairs, a skill that only a small percentage of doctors possess. I appreciate all the help from Dr. Epstein and his team.
I have worked with Dr. Epstein and his office for over 10 years. I believe he is a talented professional. However, over the years I have thought that the professionalism of his office and the experience as a client has slowly deteriorated. On my last experience, I had three, consecutive follow up visits rescheduled - all due to "the doctor has a surgery". A fourth, and the final time I rescheduled, I waited for over an hour until I had to leave without being seen due to my schedule. I let office staff know along the way to no avail. At various points, I was approached by other staff people selling ancillary products, but never addressing my basic need for a follow up. And ultimately when I complained, I was told that my experience was unique and never really happens to others (doubtful). I was also made to feel like I was to blame for these issues, since I had missed an appointment early on (while I might have cancelled late - I would never not show up). So, essentially, I believe Dr. Epstein is a skilled, talented professional who unfortunately is too scarce to provide sufficient value from a client perspective. I complained to the "intake coordinator" and office manager - and there was never any attempt to authentically address my grievances, which is actually shocking in today's service environment. I would still rate Dr. Epstein a B, the procedure overall a B-, the general office staff a C and the overall experience a D. This is my first negative review online, so I am not someone that takes these postings lightly. I would encourage people seeking to do business with Dr. Epstein to look for the kind of practice he had when he began his career. Clearly, growth and the focus on revenue has significantly deteriorated the service experience. =============== Continued Below After Being Contacted by Dr. Epstein Dr. Epstein contacted me based on the review above. He sincerely apologized for the experience I had and convincingly applied corrective measures within his practice. I was impressed by his genuine concern for the reputation of his practice and for my care. I chose to leave me original review "as is" because I believe the best outcomes, are these - ones where you know things can and often will go wrong, but at the end of the day, you also want to know that the owner will take ultimate responsibility and correct the situation. I have chosen to continue with Dr. Epstein as my specialist, and I, admittedly, have new respect for him and his practice.========== Final Update Sadly, it appears that Dr. Epstein was never sincere about changing anything. He just did and said what was necessary to have the review changed. He offered a discount on laser therapy and continue dealing with his office staff. An email was inadvertently copied to me where it became clear that the staff was simply appeasing a "difficult client". Anyone who knows me would adamantly disagree. There was never any willingness to look at the deficiencies in the practice but to simply manage me. Nonetheless, there's a lot to be said for inertia - so I was interested in tattooing or another procedure even after the email incident. When I contacted Dr. Epstein he said I would need to come in and discuss since I had had problems in the past - to which I mentioned the email - which seemed to make me the problem. At that point he felt it was better we part ways. I agreed. The best outcome possible. I found services elsewhere and was very pleased, and in the end realized this practice was more concerned with reputation tied to money than client experience and service.
My experience with Dr. Epstein and his staff was excellent. Just like any surgical procedure, the experience was tense and a bit nerve wracking. However, Dr. Epstein and his staff explained the procedure, answered all my questions and attended to my every need. They truly made me feel at home. It has been over a year and the results have exceeded my expectations. I would highly recommend Dr. Epstein to anyone considering a similar procedure.
I did a hair transplant to the mustache area on December 2nd with Dr. Epstein. He was recommended to me by a local doctor and I had done some online research. My consultation was the same day as my surgery because I traveled from out of town, from New York State. Dr. Epstein is an intelligent and caring man and his staff was also very caring, compassionate and professional. I really appreciated their concerns. I won’t know my results for five to six months because the hairs fall out and then have to grow back. Hopefully it’ll all turn out great.
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$3–$9USD / graft
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