Neopel Hair Clinic
Tijuana, Mexico
Providers at this clinic
1 listedReviews
Ratings combine every source we hold for this clinic, weighted by rating count. That includes ratings for its listed providers. External ratings may cover other services, not only hair transplants.
- GoogleView4.6 from 109 ratings
- 5.0
The process was great - they were able to get me an appointment within the week of my contacting them. I even had an additional scheduling issue and they were able to work with me no problem. The doctors were extremely professional, courteous, and quick with the procedure and were able to get me in and out fast. The results so far are very promising!
- 5.0
I'd like to highly recomend the NeoPel clinic as a complete package for anyone considering a FUE procedure. They have highly experienced and caring staff, nuanced and personalized treatment plan for each patient, great price, and very convenient for those flying into SAN. 5 stars.
- 5.0
I had a great experience getting a hair transplant at Neopel last Monday. The staff was very professional, the facilities were clean and state-of-the-art, and the price was extremely competitive. I flew into San Diego Sunday morning, got picked up and transported from the SD airport to my hotel in Tijuana, and picked up for the appointment on Monday morning. The staff was very kind and professional (shoutout to Yanel in particular), the surgeons were excellent and take pride in what they do, and the local food in Tijuana was great. I went with a more conservative transplant procedure, as I wanted to retain as much donor area as possible. The surgeons quoted me 3,000 grafts. I thought they did a fantastic job. If I decide to get an additional transplant in order to maximize density in my scalp region (considering doing so in ~15 months), I will without a doubt choose Neopel.
- 5.0
I think it's important for me to leave a review of neopel because they don't have the benefit of having a lot of reviews. There are also some bad reviews on here from people who I think just don't understand how human biology and hair science works and are expecting too much. If you're completely bald for a large area on your head, you're not going to be completely unbald and have 100% density in one procedure. It's not possible or a good idea. It's an insanely traumatic thing to happen to your head and so Dr. Hernandez being modest and safe about how many plugs she's willing to put in is her being a medical professional. It's unfair for people to complain about this, especially since you're comparing to "hair mills", which will promise you they can do more but are just interested in getting more money out of you than actually doing the right thing. When I went through this whole journey of looking for hair transplants, and realizing that staying in the United States was going to be cost prohibitive, I started exploring stuff in Mexico. I was obviously super worried because I thought that the lower price would be commiserate with the quality. However, after doing a ton of research and reading reviews and then also talking to Dr. Hernandez, I decided to just bite the bullet and take the chance. I went in 2020 and did FUT. The pick up process was amazing and the hotel they put me in was amazing. The whole process was awesome. Most importantly, it actually worked. I just looked at an old photo of myself before I did it and I don't even recognize myself from back then. Thank god I did it. I can't imagine what I would look like now five years later if I'd never taken the chance on this back then. I'm writing this review now because I'm even more impressed with them as medical professionals. I wanted to do a second round of FUE to fill in some thinning areas. I got on a call with them to talk it out, hoping we were going to end up scheduling a date. Both Dr. Hernandez and her husband looked at me and said basically "We don't think you're a good candidate, we might do more harm to your existing follicles than good because you have too much density." They refused to do the procedure. Ha ha. It's disappointing, but this is a very good thing. Most unscrupulous doctors would just do the obvious cash grab and take your money, regardless of whether it was a good idea to do the procedure or not (callback to these other negative reviews on here). Neopel making a discerning call like this means that they are actual medical professionals and technicians who want to be known for the quality of their work and don't mind turning away work if that's what quality is about. They told me to come back in a few months and we would reevaluate. Anyway, if you're a person who has thinning. I wouldn't hesitate to go here. Ignore the bad reviews on here, ignore that it's in Mexico. Absolute quality work and the prices you need for the average person to afford this procedure.
- 5.0
I spent a lot of time researching different hair transplant options, including the idea of flying to Turkey, but ultimately chose Neopel Hair Clinic—and I’m genuinely glad I did. The convenience of being closer to home and avoiding complicated logistics was a big plus, but the real deciding factor was their approach: they only do one procedure per day, and the doctors are hands‑on with you from start to finish. At other clinics, the doctors only handle part of the process while juggling multiple patients. Neopel is the complete opposite. From the beginning, the team was friendly, never pushy, and incredibly responsive. Every question I had was answered quickly and clearly. I scheduled a video consultation with Dr. Ana Hernández, who walked me through the entire process and even showed me the clinic, which immediately put me at ease. Leading up to my procedure, they followed up with reminders, instructions, and even sent over the details for my hotel—they covered one night, which was a great touch. They also arranged transportation to and from the Tijuana airport, making the whole experience smooth. The morning of the procedure, Dr. Hernández personally picked me up and even trimmed my hair herself. Honestly, how much more face‑to‑face doctor time can you ask for? It made me feel completely comfortable and confident going in. Then Dr. Alessandrini took over to walk me through the procedure, answer any last‑minute questions, and introduce me to the nurse and technicians. He handled the harvesting and made sure I was comfortable the entire time. Afterward, they brought me a full, delicious meal of my choice—another small detail that made a big difference. Dr. Hernández then performed the implant portion, and the whole procedure was so professional and smooth that I actually fell asleep at times. Once we were done, she went over all the aftercare instructions, provided all the supplies and medication I needed, and even drove me back to my hotel herself. I couldn’t be happier with both doctors and the entire Neopel staff. Everyone was wonderful, attentive, and genuinely invested in my experience. I’ll update this review once my results come in, but so far, I’m extremely impressed and grateful I chose Neopel.
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